How To Exchange My Order?

We do not offer free exchanges, however, when your order is back to us we will re-ship the new parcel free of charge. You can get your new order in 3 easy steps. 

Step 1 - Return your order to the below address

Mystery BOXD Limited (Returns) 

Front Unit 7A, Whitton Business Park, Cartmel Road, Blackburn, BB2 2TU 

Step 2 - Email us at

Please email our customer support team your tracking number for the parcel you are sending back and details on what you would like in exchange. Please ensure to keep and send your tracking number to us, without this we cannot accept your exchange. 

Step 3 - Receive your new order for Free 

We will then re-ship your new order free of charge within 5 days of getting your parcel back with us.