Returns

Christmas 2024 Returns Period

To make holiday shopping a bit easier, anything purchased between 1st November until 15th December 2024 can be returned up until 15th January 2025 So take your time, enjoy the season, and know that if something’s not quite right, we're here to help.

Exchanges

We do not offer free exchanges, however, when your order is back to us we will re-ship the new parcel free of charge. You can get your new order in 3 easy steps. 

Step 1 - Return your order to the below address

Mystery BOXD Limited (Returns) 

Lower Unit A5
Ashworth House Rear
Deakins Business Park
Bolton
BL7 9RP

Step 2 - Email us at hello@mysteryboxd.com

Please email our customer support team your tracking number for the parcel you are sending back and details on what you would like in exchange. Please ensure to keep and send your tracking number to us, without this we cannot accept your exchange. 

Step 3 - Receive your new order for Free 

We will then re-ship your new order free of charge within 5 days of getting your parcel back with us.